PRABHAGARAN
RAKKIAPPAN
A metal sculptor turned UX Designer & UX researcher, turned product manager, now a Design Manager specializing in building Software Platforms that unify Product, Design & Strategy across Conversational AI, Enterprise SaaS, Fintech, IT Monitoring Services and Dealership Management Systems.
Design Philosophy & DesignOps Framework
Design Strategy [00]Bridging people, processes, and possibilities — a framework for design leadership, core principles, and scalable operations.
Conversational Intelligence with AI Agents
Redesigned conversational AI platform, consolidating 3 disconnected products into a unified, LLM-powered agent experience.
Designing Knowledge AI from Zero to One
Storyboarded, researched, and vibe-coded an enterprise knowledge management platform across 7 integrated modules.
Unifying Multiple Products Into One Platform
Consolidated fragmented enterprise products into a cohesive unified platform experience.
Redesigning Risk & Compliance at a Global Fintech
Led design and product strategy for three interconnected platforms transforming how risk investigations were handled globally.
Developer Platform & Nexus API
Took a twice-failed project, aligned a fractured cross-functional team, and shipped two interconnected low-code platforms.