Career Journey

Work Experience

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Jan 2024 — Present
Manager, UX Design & Research
Uniphore
  • Managing and building the India UX Design & Research team
  • Leading AI-native product strategy and UX for enterprise-grade platforms powering automation, analytics, and intelligent decisioning at scale
  • Transforming complex AI capabilities (LLMs, speech AI, analytics, automation) into scalable, usable, and business-critical enterprise products
Apr 2022 — Jan 2024
Manager, Product Design
Tekion
  • Led design across Automotive Retail Clouds (Services), Partner Cloud, and Developer Platform (low-code/no-code)
  • Built, scaled, and maintained internal design systems, standards, and best practices
  • Managed, coached, and mentored designers within the team
Dec 2017 — Mar 2022
Sr. UX Product Manager, Conversational AI
PayPal
  • Built the design system for Simplified Case Management for compliance across multiple disciplines
  • Reduced average handling time by 30% and headcount by 11% through UX improvements
  • Redefined design handover to dev team, reducing change requests by 80%
Mar 2015 — Dec 2017
Sr. Product Designer & UX Researcher
Zoho
  • Worked on Site24x7 — a cloud infrastructure monitoring platform by Zoho
  • Spearheaded the complete redesign of the B2B SaaS platform
  • Designed Cloud Spend, the cloud monitoring product
Oct 2011 — Jun 2014
Game Designer & Typographer
Scientific Games
  • Developed artwork, backgrounds, UI elements, symbols, and animation for games
  • Collaborated with international, multidisciplinary teams across the world
Aug 2008 — Sept 2011
Graphic Designer
Tinderbox Events
Education

Academic Background

Summer 2018
People-Centred Research
Copenhagen Institute of Interaction Design
  • Summer school programme focused on human-centred research methodologies
2004 — 2007
B.Sc Visual Communication
University of Madras
Expertise

Skills & Tools

Skills

Vibe Coding / Designing UX Management Design Systems Product Design Wireframing Visual Design User Research Usability Testing Art Direction Illustration

Tools

Figma Figma Make FigJam Lovable Antigravity Claude Photoshop Illustrator After Effects Premiere Pro
Recognition

Awards & Features

Mar 2021
TEDx Speaker @ TEDxIITGuwahati — “Product Design through the times: where does it go from here?”
Feb 2015
Creative GAGA Magazine — Featured “Illamai”, a Tamil typeface
Jul 2014
Pantone Gallery — Featured work “Manja Pai”
Jun 2009
OpenHouse — Sold an artwork to art director Sabu Cyril